Tuesday, 20 April 2010

Sky broadband problems

I've been unable to post due to Sky messing us about again. It all started at the beginning of February, when the phone bill mysteriously appeared on their account. We tried them for a month last year, found they were more expensive than BT, and that the salesman hadn't been exactly honest with us, and went back to BT. Then Sky slammed the line - ie tranferred it without authorisation. We complained, and found our letters being ignored, so we went to OFCOM.

As soon as we complained, they started messing us about over the TV channels. They cut off most of them on the pretext that we won't give them a Direct Debit. We've now complained to Trading Standards about this. In the end, they gave the phone back to BT, but they're still demanding payment for the phone for the couple of months or so they had it. We're not paying, as they had no contract, and have no right to enforce payment. So they cut off the broadband, whic has now gone to BT. All in all, it's the worst experience I've ever had with a utility. Not recommended!

1 comment:

  1. Welcome back. We don't even have a choice. Here we are subject to Kingston upon Hull's Karoo broadband and phone. Very slow connections and absolutely no choice.